Workflow mail notification for “Assigned To” field (Change, Incident, ServiceRequest, Problem, Release, Activities)

February 19, 2013 Posted by Alexander Axberg

Update Feb 26:

Found an error in the Workflow parameters for Change and Service Request, so the MP is now updated.

Update Jan 24:

Uploaded a new version with mail templates included, and Problem, Release and Activity workflows added.

 

/There are several blog posts out there about how to create a MP with a workflow that sends an E-Mail to the “Assigned To” -user when that field gets updated, but most of them have only been for Incidents or only for Service Requests.

I have gathered these workflows in one MP, so the mail workflow will trigger the same way for all processes. Mail templates are also included in the MP.

  • Incident
  • Change Request
  • Service Request
  • Problem
  • Release
  • Manual Activity
  • Review Activity

Before you import the MP, you might want to disable those notifications that you don’t want. The code in the MP looks like this:

<Rule ID="IncidentAssignmentChanges" Enabled="true">

With the parameter “Enabled” you can enable or disable each workflow.

 

 

Download MP: Lumagate.AssignedToNotification.xml

 

 

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Categories: Service Manager
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